Frequently Asked Questions

Everything you need to know about shopping with Orka.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Orka ships to over 50 countries worldwide. International shipping costs and delivery times vary based on the destination and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products covered by a warranty?

All Orka products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and a photo of the defect.